Postage and Returns
Orders are normally dispatched the same or the next 'working day' following receipt of payment.
Postage / Shipping Prices:
UK 2nd Class £1.94
1st Class £2.99 (Usually next day delivery - see note below)
2nd Class Signed For Service £3.50
1st Class Signed For Service £3.99 (Usually next day delivery - see note below)
(Royal Mail aim to deliver all of our first class mail on the next working day however
while this is usually the case it is something outside of our control.)
Europe Royal Mail Airmail £3.60
Royal Mail Airmail International signed for service £8.75
Royal Mail Airsure International tracked service £8.75
Rest of World Royal Mail Airmail £4.50
Royal Mail Airmail International signed for service £9.25
Royal Mail Airsure International tracked service £9.25
Please Note: We always try to keep our postage prices as low as possible. Virtually all of our
orders are sent using the ‘small packet’ service and Royal Mail's 2nd class
price for this service is now £2.80 even though we only charge £1.88
But remember, our postage prices are 'per order' so you can order as many balls
as you like on one order for the same postage price!
Following receipt of your order, should you decide that you no longer want the
item and wish to return it please email us at firstname.lastname@example.org to let us know.
The item must be returned to us by Royal Mail small packet post and the correct
return postage paid otherwise we will be charged the difference in postage cost
and an additional admin fee by Royal Mail which we would then have to deduct
from your refund.
Once we receive the item back we will then process a refund for the 'item'
returned however the cost of the initial postage cannot be refunded as we will
have already paid this in good faith to send the items to you.
Should you be returning an item because it is faulty we would again ask you to
email us at email@example.com first and we can then arrange the return and
return costs with you.