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Postage and Returns

Orders are normally dispatched the same or the next 'working day' following receipt of payment.

Postage / Shipping Prices:

UK                         2nd Class £2.10
                              1st Class £3.15
(Usually next day delivery - see note below)
                              2nd Class Signed For Service £4.20
                              1st Class Signed For Service £4.95 
(Usually next day delivery - see note below)

                              (Royal Mail aim to deliver all of our first class mail on the next working day however
                              while this is usually the case it is something outside of our control.)

Europe                  Royal Mail Airmail £3.99
                               Royal Mail Airmail International signed for service £9.50
                               Royal Mail Airsure International tracked service £9.75

Rest of World      Royal Mail Airmail £4.20
                               Royal Mail Airmail International signed for service £9.75
                               Royal Mail Airsure International tracked service £9.99

Please Note:         We always try to keep our postage prices as low as possible. Virtually all of our
                               orders are sent using the ‘small packet’ service and Royal Mail's 2nd class
                               price for this service is now £2.80 (UK mail) however because of our business user
                               discounts we are able to only charge you £2.10
                               But remember, our postage prices are
'per order' so you can order as many balls
                               as you like on one order for the same postage price!

Returns:

                              Following receipt of your order, should you decide that you no longer want the
                              item and wish to return it please email us at info@aerialballs.com to let us know.  
                              The item must be returned to us by Royal Mail small packet post and the correct
                              return postage paid otherwise we will be charged the difference in postage cost
                              and an additional admin fee by Royal Mail which we would then have to deduct
                              from your refund.
                              Once we receive the item back we will then process a refund for the 'item'
                               returned however the cost of the initial postage cannot be refunded as we will
                              have already paid this in good faith to send the items to you.  
                              Should you be returning an item because it is faulty we would again ask you to
                              email us at info@aerialballs.com first and we can then arrange the return and
                              return costs with you.